28 July 2011
PRESS STATEMENT
Oando Marketing Partners MTN to Bolster Customers Experience at its Service Stations
Oando Marketing PLC, Nigeria’s leading oil retailer today announced that it has reached a partnership agreement with MTN Nigeria, a leading telecommunications company to jointly improve customers’ experience through the provision of Walk In Service Everywhere (W.I.S.E) kiosks at selected Oando service stations nationwide.
This partnership aligns with Oando Marketing’s vision of making its retail outlets a one stop centre where customers can do more than just refueling their cars. At the W.I.S.E kiosks, Oando customers who are MTN subscribers can now enjoy a complete customer care service like sim swaps, bill payments, sim registration, query resolutions, sale of airtime and other bouquet services.
In the first phase of the project, MTN will deploy 100 W.I.S.E kiosks to select service stations in Lagos, Abuja and Port Harcourt while further pan Nigeria spread will be covered in phase 2. Some of the Non Fuel Revenue offerings at Oando service stations include Oando Pay-As-U-Gas, a retail innovation for dispensing precise measure of gas into customer’s cylinders using a pump meter, Oando Autocare – quick car wash and service centers, eat-in or out restaurants, ATMs and grocery stores.
Commenting on the partnership, Yomi Awobokun, the Chief Operating Officer, Oando Marketing PLC, said, “As the largest petroleum marketing company, Oando Marketing is constantly seeking opportunities to improve customer experience at its retail outlets through the provision of value add services. The partnership with MTN reinforces that vision whilst affirming the vastness of our retail network which has endeared us to MTN. With this partnership, our customers who are subscribed to the network will be able to reduce commuting time and cost in attending to their telecommunication requirements.’’
“Also commenting, Mr. Akin Braithwaite, Customer Relations Executive, MTN Nigeria stated, “Today heralds a new partnership between MTN and Oando and a milestone in our efforts to delight our esteemed customers. The MTN Connect Point forms a strategic part of our comprehensive customer outreach programme known as ‘Walk-in Service Everywhere’. In the next few months, we will rollout MTN Connect Points in 200 strategic locations across the country, with 100 spread across select Oando service stations across Nigeria. This is yet another demonstration of MTN’s commitment to bring value added services closer to its customers.”
With this partnership, MTN will be the first telecommunications company to join the confectionary brands that have partnership deals with Oando Marketing, such as Chicken Republic, and Tasty Fried Chicken.
About Oando Marketing
Oando Marketing Limited is the leading oil marketing retailer with over 600 retail outlets and numerous commercial customers cutting across the different geographical zones in Nigeria and operations in Ghana, Togo, Liberia and Republic of Benin.
The company markets a wide range of products such as Premium Motor Spirit (PMS), Automotive Gas Oil (AGO also known as Diesel), Dual Purpose Kerosene (DPK), Aviation Turbine Kerosene (ATK), Low Pour Fuel Oil (LPFO), Lubricating Oils and Greases, Bitumen, Chemicals, liquefied Petroleum Gas (LPG also known as Cooking gas) and Oando insecticide.
As the nation’s leading oil retailer, with one in every five litres of petroleum products being sold or distributed by Oando via its 500 retail outlets and strategically located terminals, we have continuously ensured products supply and availability in Nigeria and West Africa.
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